Our Policies

Little Tales by Lopa creates handmade crochet and gifting products. Because many products are made or customised after an order is placed, production time may differ from standard ready-to-ship products. 1. ORDER PROCESSING: Orders are processed after successful payment confirmation. The estimated processing or production time might be stated on the relevant product page or communicated at the time of purchase. Customized and bulk orders may require additional production time. The delivery estimate begins from the date the order is ready for dispatch, unless otherwise stated. 2. HANDMADE PRODUCTION TIME: Our products are handmade and may require additional time for: crocheting; customisation; quality checking; packaging; and preparation for dispatch. The estimated production time is therefore different from the courier delivery time. We will make reasonable efforts to meet the stated timeline. 3. SHIPPING CHARGES: Applicable shipping charges will be displayed or communicated before you complete your purchase. Any minimum-order free-shipping offer will clearly state its applicable conditions. 4. DELIVERY: Orders are shipped through third-party courier or logistics providers. Delivery timelines are estimates and may vary depending on: destination; courier availability; weather; public holidays; local restrictions; peak-season volume; incorrect or incomplete address information; or circumstances beyond our reasonable control. A delay by a courier does not automatically mean that an order has been cancelled. We will reasonably assist with genuine delivery issues. 5. DELIVERY ADDRESS: Please carefully check your name, phone number, PIN code and complete delivery address before placing your order. If an order is returned because of an incorrect, incomplete or inaccessible address provided by the customer, no refund will be provided in this case and additional shipping charges may apply for re-dispatch, where permitted by applicable law. 6. FAILED DELIVERY: If a courier attempts delivery and is unable to deliver the package because the recipient is unavailable, unreachable or the address is incorrect, the courier may make further attempts or return the package to us according to its procedures. No refund will be provided in this case and customers should cooperate with reasonable courier calls or delivery attempts. 7. TRACKING: Where tracking is available, the tracking information will be shared with the customer through the available communication channel. Tracking information is generated by the courier and may occasionally take time to update. 8. DAMAGED OR TAMPERED PACKAGES: If your package appears damaged, opened or tampered with at delivery, please: photograph or record the package before opening it; retain the packaging; and contact us promptly with your order details and photographs. This helps us investigate the issue with the courier. This procedure does not limit any statutory consumer rights available under applicable law. 9. WRONG OR MISSING ITEM: If you receive an item that is materially different from what you ordered, or an item is missing from your package, contact us promptly. Please provide: order number; photographs of the received package and product clicked immediately during receiving; and a description of the issue. We will investigate and provide an appropriate remedy where the issue is attributable to us. 10. CUSTOMISED AND BULK ORDERS: Customized and bulk orders may require longer processing and delivery timelines. The expected timeline will be communicated before or at the time of order confirmation. For large event or corporate orders, a separate delivery schedule may be agreed in writing. 11. DELIVERY DELAYS BEYOND OUR CONTROL: We are not responsible for delays caused by events reasonably beyond our control, including natural disasters, extreme weather, transport disruption, strikes, government restrictions, courier disruptions or other force-majeure events. We will nevertheless make reasonable efforts to assist you. 12. INTERNATIONAL SHIPPING: International shipping, where offered, may be subject to additional shipping charges, customs duties, import taxes or other charges imposed by the destination country. Unless expressly stated otherwise, such charges are the customer's responsibility. 13. CONTACT: Little Tales by Lopa Email: [peinazkavarana.8043@gmail.com] Phone/WhatsApp: [9974466622] Business Address: [Swastik Park, Althan Road, Surat, Gujarat] For order-related shipping questions, please provide your order number when contacting us.

Our handmade and made-to-order products are generally non-returnable and non-refundable when correctly fulfilled. By placing an order, you agree to this policy. Little Tales by Lopa creates handmade and, in many cases, personalised crochet and gifting products. This Policy explains when an order may be cancelled, returned, replaced or refunded. Nothing in this Policy is intended to remove or restrict any consumer right or remedy that cannot legally be excluded under applicable Indian law. 1. CANCELLATION OF ORDERS Standard Products You may request cancellation of a standard product order before it enters the applicable production, packing or dispatch stage. Cancellation requests should be made as soon as possible. Once an order has entered production, packing or dispatch, cancellation may no longer be possible. Customised Products Because customised products are created specifically according to your instructions, cancellation may not be possible once production has begun. Where work has already commenced, any refund will be subject to applicable law and the reasonable costs already incurred for materials, labour or production. 2. CHANGE OF MIND Returns or refunds are not automatically available simply because a customer changes their mind, particularly where the product has been personalised or made specifically for the customer. However, this does not affect any statutory consumer remedy applicable to defective, damaged, materially misdescribed or otherwise non-conforming products. 3. HANDMADE VARIATIONS Minor differences in: colour; size; shape; stitch placement; texture; finishing; or appearance may occur because our products are handmade. Reasonable handmade variations are not considered defects when the product substantially matches its description and intended design. 4. DAMAGED, DEFECTIVE OR WRONG PRODUCTS If you receive a product that is: damaged in transit; defective; materially different from the product ordered; or missing an essential component, please contact us promptly. We may request photographs, videos, packaging details or other information reasonably necessary to investigate the issue. Depending on the circumstances, the appropriate remedy may include: replacement; repair; refund; or another remedy required or permitted under applicable law. 5. RETURN CONDITIONS Where a return is approved: the product should generally be unused and in reasonable condition; original packaging should be retained where reasonably possible; the product should not have been altered, washed or damaged by the customer; and the customer must follow the return instructions provided by us. The specific return procedure will be communicated when a return is approved. 6. CUSTOMISED PRODUCTS Customised or personalised products are generally not eligible for return or exchange merely because the customer changes their mind or no longer requires the product. This restriction does not apply where the product is defective, materially incorrect, damaged due to reasons attributable to us, or otherwise subject to a statutory remedy. If a customisation error is caused by incorrect information supplied or approved by the customer, we may not be responsible for producing a replacement, subject to applicable law. 7. REFUNDS Where a refund is approved, it will normally be processed using the original payment method or another lawful method agreed with the customer. The time taken for the refund to appear in the customer's account may depend on the payment provider or bank. Shipping charges may be refundable or non-refundable depending on the reason for the refund and applicable law. 8. REPLACEMENTS Where replacement is approved, we will communicate the expected replacement timeline. For handmade products, the replacement may require a new production period. If the exact material, colour or component is unavailable, we may discuss an appropriate alternative or refund, subject to applicable law. 9. EXCHANGES Exchanges are not automatically available for all products. Because many of our products are handmade or customised, an exchange may be offered only where specifically stated for the relevant product. No exchange restriction will override a statutory consumer right. 10. NON-RETURNABLE SITUATIONS Subject to applicable law, a return may generally not be accepted where the issue arises solely from: normal wear and tear; improper washing or cleaning; misuse or neglect; unauthorised modification; accidental damage after delivery; minor handmade variation; or a customer's change of mind regarding a customised product. 11. ORDER CANCELLATION BY LITTLE TALES BY LOPA We may cancel an order where reasonably necessary, including where: a product becomes unavailable; a material listing or pricing error occurs; payment cannot be verified; the order cannot reasonably be fulfilled; or circumstances require cancellation under applicable law. If we cancel an order after receiving payment, the applicable refund will be processed. 12. SALE AND PROMOTIONAL PRODUCTS Products purchased during promotional campaigns may have additional return or cancellation conditions, provided those conditions are clearly disclosed before purchase and do not unlawfully restrict statutory consumer rights. 13. HOW TO REQUEST A RETURN, REFUND OR CANCELLATION Please contact: Little Tales by Lopa Email: [INSERT EMAIL] Phone/WhatsApp: [INSERT NUMBER] Please include: your order number; name used for the order; reason for the request; and photographs or videos where relevant. We will review the request and communicate the next steps. 14. CONSUMER RIGHTS This Policy does not exclude or limit rights available to consumers under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, applicable amendments, or any other applicable law. Where a product is defective, materially misrepresented, or otherwise does not conform to the applicable legal requirements, the customer's statutory remedies remain unaffected. 15. CONTACT AND GRIEVANCE Little Tales by Lopa Email: [INSERT EMAIL] Phone/WhatsApp: [INSERT NUMBER] Grievance Contact: [INSERT NAME] Business Address: [INSERT ADDRESS] Complaints will be handled in accordance with applicable law and our grievance-redressal procedure. 1. Non-Returnable Orders Returns and refunds are generally unavailable for: 1. Change of mind or no longer needing the product. 2. Incorrect customer-provided details or selections. 3. Minor handmade variations in colour, shape, size, stitching or texture. 4. Screen or lighting-related colour differences. 5. Used, altered, washed, damaged or mishandled products. 6. Delivery delays outside our control. 7. Customised products once production begins. Please check all order, customisation, address and contact details before purchasing. 2. Replacement Eligibility A replacement may be considered if verification confirms that: 1. The wrong product was delivered. 2. The product materially differs from the order. 3. There is a significant manufacturing or workmanship defect. 4. The product was significantly damaged before or during delivery. Replacement is subject to inspection and approval and is not automatic. 3. Delivery-Time Evidence For damage, incorrect delivery or visible issues, customers must: 1. Take clear photos or continuous video at delivery. 2. Show the product and issue clearly. 3. Include the package, shipping label and outer packaging where possible. 4. Record the delivery handover with the delivery agent where reasonably possible. 5. Retain the original evidence and packaging. Without delivery-time evidence, a replacement may not be approved. 4. Reporting an Issue Contact us immediately at the number given below, with: 1. Order number and customer details. 2.Photos or video taken at delivery. 3. Product and packaging photos. 4. Shipping label. 5. Description of the issue. 6. Any additional information requested. Issues not reasonably discoverable at delivery should be reported as soon as discovered on WhatsApp at 919974466622 or peinazkavarana.8043@gmail.com 5. Inspection and Replacement We may review order details, customisation approvals, dispatch records, photographs, packaging, shipping information and other relevant evidence. Additional information may be requested. If approved, the original product may need to be returned/ shipped back to us by the customer and a replacement will be despatched by us with 3-5 business days. Replacement timelines may vary because products are handmade. 6. Refunds Refunds are not ordinarily provided for correctly fulfilled made-to-order or customised products. Where legally required or specifically approved, refunds will generally be issued to the original payment method and may be subject to payment-provider timelines and applicable charges. 7. Handmade Variations Minor variations in colour, shape, size, stitching, texture and placement are natural characteristics of handmade products and are not ordinarily defects, provided the product substantially matches the description and agreed specifications. 8. Customised Orders Customers are responsible for checking names, spellings, dates, colours, sizes, messages and other details provided or approved. We are not ordinarily responsible for customer-supplied errors. 9. Cancellations Once production has started, cancellation may not be possible for any products. 10. Delivery Delays and Damage After Delivery Delivery delays do not automatically qualify for a refund or return. Circumstantial delays or unforeseen reasons not in our control will not qualify for cancellation or returns and refunds. We are not responsible for damage caused after delivery by improper handling, storage, washing, use, alteration or failure to follow care instructions. If a package is returned due to an incorrect address, refusal, unavailability or failed delivery attempts attributable to the customer, re-dispatch charges may apply. 11. Fraudulent Claims 1. The wrong product was delivered. 2. The product materially differs from the order. 3. There is a significant manufacturing defect. 4. The product was significantly damaged before or during delivery. Approval is subject to inspection and is not automatic. 12. Delivery Evidence and Reporting For damage, incorrect delivery or visible issues, take clear photos or continuous video at delivery showing the product, issue, package, shipping label and outer packaging where possible. Record the handover with the delivery agent when reasonably possible and retain all evidence and packaging. Contact us immediately with: 1. Order number and customer details. 2. Photos or video. 3. Product, packaging and shipping-label photos. 4. A description of the issue. 5. Any requested information. Issues not discoverable at delivery should be reported as soon as discovered. Without reasonable evidence, a replacement may not be approved. Thank you for supporting our handmade products.

We collect your name and phone number only for order processing. Your data is never shared. Little Tales by Lopa ("we", "us", "our") respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, when it may be shared and the choices available to you when you use our website or purchase our products. This Policy is intended to operate in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023, applicable rules and regulations, and consumer-protection requirements applicable to e-commerce businesses. 1. INFORMATION WE MAY COLLECT Depending on how you interact with us, we may collect: Information you provide Name Mobile number Email address Billing and delivery address Order details Customisation details such as names, dates, colours or messages Information you provide when contacting customer support Reviews, photographs or testimonials you voluntarily submit Payment information Payments may be processed through third-party payment providers. We generally do not store complete debit-card, credit-card, UPI or other sensitive payment credentials on our own systems. Payment information may be processed by the relevant authorised payment provider under its own terms and privacy practices. Technical information When you use our website, certain technical information may be collected automatically, such as: IP address; browser and device information; pages visited; approximate usage information; cookies or similar technologies; and information required for website security and functionality. 2. WHY WE USE YOUR INFORMATION We may use your information to: process and fulfil orders; personalise products; arrange shipping and delivery; communicate with you regarding your order; provide customer support; process refunds, returns or replacements; respond to complaints and grievances; maintain business and transaction records; prevent fraud and misuse; improve our website and services; comply with legal and regulatory obligations; and send promotional communications where permitted and where you have provided the required consent or otherwise have a lawful basis for receiving them. We will not collect or use personal information for purposes unrelated to our legitimate business or legal requirements without appropriate notice or consent where required. 3. CUSTOMISED ORDERS If you order a personalised product, we may need to collect information such as a person's name, initials, date, message or other details required to create the product. Please do not provide sensitive personal information that is unnecessary for fulfilling your order. You are responsible for ensuring that you have appropriate permission to provide personal information relating to another person where you submit it to us for customisation or delivery. 4. COOKIES Our website may use cookies and similar technologies to: keep the website functioning; remember relevant preferences; understand website usage; improve website performance; and support security and analytics. Where consent is required for a particular type of cookie or tracking technology, we will seek consent in accordance with applicable law. You may be able to control cookies through your browser or device settings, although disabling certain cookies may affect website functionality. 5. SHARING OF INFORMATION We may share necessary information with trusted service providers where required to operate our business, including: payment processors; courier and logistics providers; website hosting and technology providers; customer-support or communication providers; professional advisers; and government, regulatory or law-enforcement authorities where legally required. We share only information reasonably necessary for the relevant purpose. We do not sell your personal information as a business asset. 6. MARKETING COMMUNICATIONS Where permitted by law, we may send information about new products, offers, launches or promotions through email, SMS, WhatsApp or other communication channels. You may opt out of promotional communications at any time through the available unsubscribe mechanism or by contacting us. Transactional communications relating to an existing order may continue even after you opt out of marketing communications. 7. REVIEWS, PHOTOGRAPHS AND TESTIMONIALS If you voluntarily send us photographs, reviews or testimonials, we may use them for customer-service or promotional purposes where permitted. We will not knowingly represent customer content as our own work. If you do not want your photograph, review or testimonial used for promotional purposes, please inform us. 8. DATA RETENTION We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including order fulfilment, customer support, accounting, taxation, legal compliance, dispute resolution and fraud prevention. When information is no longer reasonably required and there is no legal requirement to retain it, we may securely delete or anonymise it. 9. DATA SECURITY We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, loss or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure. 10. YOUR RIGHTS Subject to applicable law, you may have rights regarding your personal information, including rights to: obtain information about the processing of your personal data; request correction of inaccurate or incomplete information; request deletion where legally applicable; withdraw consent where processing is based on consent; raise a grievance regarding our handling of your personal data; and exercise other rights available under applicable data-protection law. Requests may be submitted using the contact details below. 11. CHILDREN'S INFORMATION Our website is not intentionally designed to collect personal information directly from children. If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can take appropriate action. 12. THIRD-PARTY WEBSITES Our website may contain links to third-party websites, social-media platforms or services. We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information. 13. CHANGES TO THIS POLICY We may update this Privacy Policy from time to time to reflect changes in our business, technology or applicable law. The latest version will be published on this page with the updated date. 14. CONTACT AND GRIEVANCE Little Tales by Lopa Email: [INSERT EMAIL] Phone/WhatsApp: [INSERT NUMBER] Data/Privacy Contact: [INSERT NAME OR DESIGNATED CONTACT] Business Address: [INSERT ADDRESS] Privacy or data-related complaints may be submitted using the above contact details. We will address applicable requests and grievances within the time required under applicable law.

By placing an order, you agree to our terms. All prices are in INR and inclusive of taxes. We collect your name and phone number only for order processing. Your data is never shared. Welcome to Little Tales by Lopa, an India-based handmade crochet and gifting business. These Terms of Service ("Terms") govern your use of our website and your purchase of products from Little Tales by Lopa ("we", "us", "our"). By accessing our website or placing an order, you agree to these Terms, together with our Privacy Policy, Shipping Policy and Returns, Refunds & Cancellation Policy. These Terms are intended to operate in accordance with applicable Indian law, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, as amended by the Consumer Protection (E-Commerce) (Amendment) Rules, 2026, which are scheduled to come into force on 1 January 2027. 1. OUR PRODUCTS Little Tales by Lopa sells handmade crochet products, gifts, accessories, customised products and related handcrafted items. Because our products are handmade, reasonable variations in size, shape, texture, stitch placement, colour tone and finishing may occur. Such variations are a natural characteristic of handmade products and are not, by themselves, considered defects. Product photographs are intended to represent the product accurately. However, colours may appear differently depending on lighting, photography and your device or screen. Unless specifically stated in the product description, decorative props shown in photographs are not included with the product. 2. CUSTOMISED AND PERSONALised PRODUCTS For personalised or customised orders, you are responsible for providing accurate names, spellings, dates, colours, messages, measurements and other specifications. Where a design preview or confirmation is provided, you are responsible for reviewing and approving the information before production begins. Once production of a customised product has started, cancellation or changes may not be possible. Custom products may not be eligible for return or exchange solely because you have changed your mind, subject always to any rights available to you under applicable law. 3. PRODUCT INFORMATION We endeavour to ensure that product descriptions, dimensions, photographs, prices, availability and other material information displayed on our website are accurate and sufficiently clear for you to make an informed purchase. If we discover a material error in a product description or price before an order is fulfilled, we may contact you to clarify the issue or cancel the affected order. If payment has already been received and the order is cancelled, the applicable refund will be processed. For imported products, where applicable, required information such as country of origin and importer details will be disclosed as required by law. 4. PRICES AND DISCOUNTS All prices are displayed in Indian Rupees (₹), unless otherwise stated. Applicable shipping charges, taxes or other mandatory charges will be disclosed before completion of your purchase. Where a discount or price reduction is advertised, we will not use misleading or fictitious pricing. From the effective date of the 2026 amendments, any "prior price" or comparable price representation will be made in accordance with the applicable legal requirements, including the prescribed 30-day price-history requirement where applicable. Promotional offers and coupon codes may have additional conditions stated with the offer. 5. ORDERS Submitting an order constitutes your request to purchase the selected product. An order acknowledgement does not necessarily constitute final acceptance of the order. We may cancel or refuse an order where reasonably necessary, including where: the product is unavailable; there is a material pricing or listing error; payment cannot be verified or completed; we reasonably suspect fraudulent or unlawful activity; or fulfilment is not reasonably possible. If an order is cancelled after successful payment, any applicable refund will be processed in accordance with law and our Refund Policy. 6. PAYMENT Payments must be made using the payment methods offered at checkout. You confirm that you are authorised to use the payment method provided. Payment processing may be carried out through third-party payment providers. Such providers may have their own terms and privacy policies. 7. SHIPPING AND DELIVERY Products will be dispatched and delivered according to the timelines stated on the relevant product page or in our Shipping Policy. Delivery dates are estimates and may be affected by customisation, production requirements, courier delays, weather, public holidays or circumstances beyond our reasonable control. You are responsible for providing a complete and accurate delivery address and contact details. Please refer to our Shipping Policy for detailed information regarding dispatch, delivery, tracking, failed delivery and related matters. 8. RETURNS, REFUNDS AND CANCELLATIONS Returns, refunds, replacements, exchanges and cancellations are governed by our Returns, Refunds & Cancellation Policy. Because many of our products are handmade or personalised, eligibility may differ depending on the product and reason for the request. Nothing in our policies is intended to exclude or restrict a consumer right or remedy that cannot legally be excluded under applicable Indian law. 9. HANDMADE PRODUCT CARE Customers are responsible for following any care instructions supplied with the product. Unless product-specific instructions state otherwise, handmade crochet products should generally be protected from excessive pulling, harsh chemicals, excessive moisture, fire and inappropriate washing. Damage caused by misuse, improper washing, unauthorised alteration, neglect or normal wear and tear may not qualify for replacement or refund. 10. PRODUCT SAFETY Products should be used only for their intended purpose. Unless expressly represented as a children's toy or suitable for a particular age group, our products should not be assumed to be toys and may contain small decorative or functional components. Please follow any product-specific safety or care instructions provided with your order. 11. INTELLECTUAL PROPERTY The Little Tales by Lopa name, logo, photographs, original product designs, graphics, text, illustrations, videos and other original website content belong to or are lawfully used by Little Tales by Lopa. You may not reproduce, copy, modify, commercially exploit or redistribute our original content or designs without prior written permission, except where permitted by law. 12. CUSTOMER REVIEWS AND CONTENT If you voluntarily submit a review, photograph, testimonial or other content to us, you must have the right to submit that content and it must not be unlawful or infringe another person's rights. Where you provide content for publication or promotional use, you grant Little Tales by Lopa permission to reproduce and display that content for legitimate business and promotional purposes, subject to applicable law. If you do not want content to be used for promotional purposes, please inform us when submitting it. 13. WEBSITE USE You must not use our website for fraudulent, unlawful or abusive purposes or attempt to interfere with its security or operation. You must not place fraudulent orders, misuse promotional offers, introduce malicious software, obtain unauthorised access or systematically copy website content without permission. 14. SEARCH RESULTS, PROMOTIONS AND SPONSORED CONTENT Where our website displays search results, recommendations, rankings or promoted products, we will not knowingly manipulate such displays in a manner prohibited by applicable e-commerce law. Where content or listings are sponsored or paid for, they will be identified in accordance with applicable legal requirements. We will not knowingly use deceptive "dark patterns" or interface practices prohibited under applicable Indian consumer-protection requirements. 15. THIRD-PARTY SERVICES Our website may use third-party services such as payment processors, courier companies, website-hosting providers and other service providers. Those services may operate under their own terms and privacy policies. We are not responsible for matters solely within the control of such third parties, subject to rights and remedies available under applicable law. 16. PRIVACY Your personal information will be handled in accordance with our Privacy Policy. We collect and use information only for legitimate purposes connected with operating our business, processing orders, providing customer support, delivering products, complying with legal obligations and other purposes explained in our Privacy Policy. We will handle consumer information in accordance with applicable law and will not use it in a manner prohibited by applicable e-commerce or privacy requirements. 17. FORCE MAJEURE We are not responsible for delays caused by events reasonably beyond our control, including natural disasters, extreme weather, government restrictions, transport disruption, strikes, supply interruptions, technical failures or major courier disruptions. Where reasonably possible, we will communicate significant delays and work towards an appropriate solution. 18. LIABILITY Nothing in these Terms excludes or limits any liability, consumer right or statutory remedy that cannot legally be excluded or limited. Subject to applicable law, we will not be liable for indirect or consequential losses arising from circumstances outside our reasonable control. We do not exclude responsibility for products that are defective, materially misdescribed or otherwise subject to a remedy under applicable consumer-protection law. 19. GRIEVANCE REDRESSAL For questions, complaints or concerns, customers may contact us using the details below: Business: Little Tales by Lopa Email: [INSERT CUSTOMER SUPPORT EMAIL] Phone/WhatsApp: [INSERT NUMBER, IF USED] Grievance Officer/Designated Contact: [INSERT NAME] Address: [INSERT BUSINESS ADDRESS] We will acknowledge and address consumer complaints within the timeframes required under applicable law. Where required, we will maintain appropriate records of complaints and provide information or copies to complainants as required by applicable law. 20. GOVERNING LAW These Terms are governed by the laws of India. Nothing in these Terms prevents a consumer from exercising any statutory right or approaching an appropriate consumer dispute-redressal forum under applicable law. 21. CHANGES TO THESE TERMS We may update these Terms when our business, website, products or applicable legal requirements change. The latest version will be published on this page with the relevant "Last Updated" date. If a change is required to comply with law, the updated Terms will apply from the legally applicable date. 22. SEVERABILITY If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. Little Tales by Lopa poetry in every crochetWelcome to Little Tales by Lopa. These Terms of Service ("Terms") govern your access to and use of our website, products, services, content and purchases made through our website. Throughout these Terms, "Little Tales by Lopa", "we", "us" and "our" refer to Little Tales by Lopa. "You", "your" and "customer" refer to any person accessing our website or purchasing our products. By accessing, browsing or using our website, or by placing an order with us, you acknowledge that you have read, understood and agreed to be bound by these Terms and our applicable policies. If you do not agree with these Terms, please do not use our website or place an order. 1. ABOUT OUR PRODUCTS Little Tales by Lopa creates handmade crochet products, gifts, accessories, customised creations and other handcrafted items. 1.1 Handmade Nature of Products: Our products are individually handcrafted and are not mass-produced. Accordingly, minor variations may naturally occur between products. These variations may include, without limitation: 1. stitch pattern and stitch placement 2. texture and finishing 3. size or dimensions 4. shape and structure 5. colour tone 6. placement of embellishments or details 7. yarn texture or thickness 8. other characteristics naturally associated with handmade craftsmanship. Such minor variations are an inherent feature of handmade products and shall not ordinarily be considered defects, damage or grounds for return, refund or replacement, provided that the product substantially conforms to the description and design represented to you. 2. PRODUCT IMAGES AND REPRESENTATION: We make reasonable efforts to display our products as accurately as possible. However, you acknowledge that: 1. colours may appear differently depending on your device, screen settings, lighting and photography 2. handmade products may have natural variations from the product shown in photographs 3. product photographs may include styling props, decorative items or accessories that are not included unless expressly stated in the product description 4. dimensions are approximate unless expressly stated otherwise. Where a product is handmade to closely match a displayed design, the final product may not be an identical replica of the photograph. We reserve the right to make minor changes that do not materially affect the nature, quality or intended use of a product, subject always to applicable law. 3. PRODUCT DESCRIPTIONS AND AVAILABILITY: We endeavour to ensure that product descriptions, prices, images and other information displayed on our website are accurate. However, errors, omissions, typographical errors or inaccuracies may occasionally occur. We reserve the right, to the extent permitted by applicable law, to: 1. correct errors or inaccuracies 2. update product information 3. correct pricing errors 4. modify or discontinue a product 5. cancel an order affected by a material error. If a material error affects an order for which payment has already been successfully received, we will contact you and, where appropriate, process a refund in accordance with applicable law and our relevant policies. 4. CUSTOMISED AND PERSONALISED ORDERS Certain products may be customised or personalised, including through names, initials, colours, messages, designs or other customer-requested specifications. By placing a customised order, you are responsible for ensuring that all information provided by you is accurate, complete and correctly spelled. 4.1 Customer Approval Where, if, we provide a design preview, mock-up or confirmation for approval, you are responsible for carefully reviewing the information before confirming it. Once you approve a design or provide final confirmation, we may begin production based on the approved specifications. We shall not be responsible for any changes or mistakes made from the customer's end. Little Tales by Lopa shall not be responsible for errors in: 1. spelling 2. names or initials 3. dates 4. messages 5. addresses 6. colours selected by you 7. other information approved or provided by you. 4.2 Reference Images You may provide a reference image to communicate your preferred style, colour, shape or concept. A reference image is intended as inspiration or guidance unless we expressly agree otherwise. Due to the handmade nature of our work, the final product may not be an exact replica of the reference image. We may decline a custom request where it is technically impractical, unsuitable for crochet, unavailable, or potentially infringes another person's intellectual property rights. 4.3 Customisation Changes Once production has started, changes to a customised order may not be possible. If changes are requested after work has begun, we may decline the requested changes or agree to make changes subject to additional cost and/or additional production time. 5. PRICES All prices displayed on our website are in Indian Rupees (₹) unless otherwise stated. Prices may change from time to time without prior notice. However, a price change will not ordinarily affect an order that has already been accepted, except where correction of a genuine pricing or technical error is required and permitted by applicable law. Applicable taxes, shipping charges or other charges, if any, will be displayed or communicated as applicable before completion of your order. We do not use hidden charges. Material charges applicable to your purchase should be communicated before you complete the transaction, consistent with consumer-protection requirements. 6. ORDERS AND ACCEPTANCE Placing an order on our website constitutes an offer by you to purchase the selected product(s). An order confirmation or automated acknowledgement does not necessarily mean that your order has been finally accepted. We reserve the right to refuse, cancel or limit an order where reasonably necessary, including where: 1. a product is unavailable 2. incorrect pricing or product information was displayed 3. payment could not be authorised or verified 4. we reasonably suspect fraudulent, unauthorised or unlawful activity 5. the order cannot reasonably be fulfilled 6. applicable law requires us to do so. If we cancel an order after receiving payment, the applicable refund will be processed (excluding the shipping charges, if any) in accordance with applicable law and our refund policy. 7. PAYMENT Payment must be made through the payment methods made available on our website at checkout. By submitting payment information, you represent that you are authorised to use the selected payment method. Payment processing may be handled by a third-party payment service provider. We do not intentionally collect or store sensitive payment-card information beyond what is necessary for processing a transaction through authorised service providers. An order may not enter production until payment or any required advance payment has been successfully received and confirmed. 8. ORDER CANCELLATION Cancellation requests must be made immediately. Once we have accepted your order or have started the production, cancellations or refunds regarding the same will not be acceptable. 8.1 Standard Products Cancellation may be considered before the product has entered the applicable preparation, packing or dispatch stage, subject to our Cancellation and Refund Policy. 8.2 Customised or Personalised Products Because customised and personalised products may be made specifically for you and may involve dedicated materials and labour, cancellation may not be possible once production has begun. Where permitted by applicable law, any applicable deduction or non-refundable amount relating to work already completed, materials procured or other reasonable costs incurred may apply. Nothing in this clause is intended to remove or restrict any consumer right that cannot lawfully be excluded. 9. SHIPPING AND DELIVERY We endeavour to dispatch orders within the estimated production and processing timelines communicated for the relevant product. Delivery timelines are estimates and may vary depending on: 1. the nature of the product 2. customisation requirements 3. order quantity 4. production workload 5. courier operations 6. delivery location 7. weather or natural events 8. public holidays 9. other circumstances beyond our reasonable control. We are not responsible for delays caused solely by third-party courier services or events outside our reasonable control, but we will make reasonable efforts to assist with legitimate delivery issues. You are responsible for providing a complete and accurate delivery address and contact information. We may not be responsible for delays, failed deliveries or additional charges resulting from incorrect, incomplete or inaccessible delivery information provided by you. 10. RISK AND DELIVERY ISSUES Please inspect your package and product immediately upon delivery. If your package appears visibly damaged, tampered with or incorrect, we recommend that you: 1. document the condition through clear photographs and/or video, where reasonably possible 2. retain the original packaging 3. contact us promptly with your order details. This documentation helps us investigate the matter with the relevant shipping partner. This requirement does not limit any statutory rights available to you under applicable law. 11. RETURNS, REFUNDS, REPLACEMENTS AND EXCHANGES Our return, refund, replacement and exchange procedures are governed by our separate Returns, Refunds & Cancellation Policy, which forms part of these Terms. Because most Little Tales by Lopa products are handmade and/or customised, eligibility for return or exchange may vary depending on the product and reason for the request. Important: A return, refund or replacement will not automatically be available merely because: 1. a handmade product contains minor natural variations 2. the customer changes their mind 3. the colour appears slightly different on another screen 4. a personalised product can no longer be reused or resold 5. the final handmade product differs in immaterial ways from a reference image. However, this does not affect your rights in relation to products that are genuinely defective, materially different from what was represented, damaged due to reasons attributable to us, or otherwise subject to remedies required by applicable law. 12. HANDMADE PRODUCT CARE Our crochet products should be handled with reasonable care. Unless specific product-care instructions state otherwise: 1. avoid excessive pulling or stretching 2. keep products away from fire and excessive heat 3. avoid prolonged exposure to moisture 4. avoid harsh chemicals or abrasive cleaning 5. do not wash or machine-wash a product unless the relevant care instructions expressly permit it 6. store products in a clean and dry place. Failure to follow appropriate care instructions may affect product appearance or longevity. Damage caused by improper use, improper washing, misuse, neglect, unauthorised alteration or normal wear and tear may not qualify for a refund, replacement or repair. 13. SAFETY AND APPROPRIATE USE Certain products may contain small parts, embellishments, attachments, beads, buttons, safety components, packaging elements or decorative accessories. Unless expressly designed, labelled and represented as suitable for a particular age group, products should not be assumed to be toys or suitable for infants or young children. Adult supervision is recommended where appropriate. Customers are responsible for using products for their intended purpose carefully and in accordance with any product-specific instructions or warnings. 14. BULK, EVENT AND CORPORATE ORDERS We may accept bulk orders for gifting, events, return gifts, corporate gifting, collaborations and other purposes. Bulk orders may be subject to separate terms: 1. Appropriate production schedules 2. Full advance payments 3. design approval is mandatory 4. customisation mentioned by the customer and approved by us 5. delivery dates, once decided, cannot be pushed before time by the customer 6. cancellations will not be acceptable once the production has started 7. refunds will not be provided for minor deviations as every product is handmade and is subject to being slightly different from each other Any separate written quotation, invoice or agreement specifically accepted for a bulk order shall apply to that order. Where there is a conflict, the specific agreed terms for that bulk order will prevail to the extent permitted by law. 15. INTELLECTUAL PROPERTY Unless otherwise stated, the website and its contents, including but not limited to: 1. the Little Tales by Lopa name 2. logos 3. brand identity 4. photographs 5. product designs 6. graphics 7. illustrations 8. website content 9. text 10. videos and 11. other original creative material, are owned by or licensed to Little Tales by Lopa and are protected by applicable intellectual-property laws. You may not copy, reproduce, distribute, modify, commercially exploit, sell, republish or create derivative works from our content without our prior written permission, except where permitted by applicable law. You may share our publicly available content through normal social-media sharing features provided that you do not falsely claim ownership or remove attribution. 16. CUSTOMER CONTENT AND REVIEWS If you voluntarily submit reviews, photographs, testimonials, comments or other content to us, you remain responsible for ensuring that such content: 1. is lawful; 2. is accurate to the best of your knowledge 3. does not infringe another person's rights; and 4. is not abusive, defamatory, fraudulent, obscene or otherwise unlawful. Where you submit customer content for publication or promotion, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display and share that content for purposes connected with our business and promotion, subject to applicable law and any separate agreement between us. If you do not wish your content to be used for promotional purposes, please inform us before or when submitting it. 17. THIRD-PARTY SERVICES AND LINKS Our website may use or link to third-party services, including payment processors, shipping partners, social-media platforms and other service providers. Such third parties operate under their own terms and policies. We are not responsible for the content, availability, practices or policies of third-party websites or services, except to the extent responsibility cannot lawfully be excluded. 18. PROHIBITED USE You agree not to use our website: 1. for unlawful or fraudulent purposes; 2. to interfere with website security or functionality; 3. to introduce malware or harmful code; 4. to obtain unauthorised access to systems or information; 5. to impersonate another person; 6. to place fraudulent orders; 7. to misuse promotional offers or discount codes; 8. to scrape or systematically extract website content without permission; or 9. in any manner that infringes our rights or the rights of another person. We reserve the right to restrict or terminate access where reasonably necessary to protect our website, customers or business, subject to applicable law. 19. PROMOTIONS, OFFERS AND DISCOUNT CODES Promotional offers, coupons and discount codes may be subject to separate conditions. Unless expressly stated otherwise: 1. offers are valid only for the stated period 2. offers cannot be exchanged for cash 3. discount codes may be limited to one use per customer or order 4. offers may exclude selected products, customised products, shipping charges or other specified items 5. only one promotional offer may be used per order unless expressly stated otherwise 6. we reserve the right to withdraw or modify an offer where required due to an error, misuse or circumstances beyond our reasonable control, subject to applicable law. We will not use misleading practices intended to unfairly manipulate purchasing decisions. India's consumer-protection framework also regulates unfair trade practices and dark patterns. 20. LIMITATION OF LIABILITY To the maximum extent permitted by applicable law, Little Tales by Lopa shall not be liable for indirect, incidental, special or consequential losses arising from the use of our website or products. Nothing in these Terms excludes or limits liability where such liability cannot lawfully be excluded or limited, including any rights or remedies available under applicable consumer-protection law. We do not seek to exclude liability for a product that is defective or materially misrepresented where the law provides you with a remedy. 21. NO GUARANTEE OF PERFECT UNIFORMITY Because our products are handmade, we cannot guarantee the exact uniformity associated with machine-manufactured products. By purchasing a handmade product, you acknowledge and accept reasonable variations inherent to handcrafted work. However, we remain committed to making products with reasonable care and to addressing genuine quality or fulfilment issues in accordance with applicable law and our policies. 22. FORCE MAJEURE We shall not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, fire, flood, epidemic, governmental action, transport disruption, labour disruption, supply shortages, power or communication failures, courier disruptions or similar events. Where reasonably possible, we will communicate significant delays and work towards an appropriate resolution. 23. PRIVACY Your use of our website is also subject to our Privacy Policy, which explains how applicable personal information may be collected, used, stored and otherwise handled. You should read our Privacy Policy before using our website or submitting personal information. 24. ELECTRONIC COMMUNICATIONS By providing us with your email address, telephone number or other contact details, you consent to receiving communications relating to your order, account, delivery, customer service or other legitimate business purposes, subject to applicable law and your communication preferences. Electronic records and communications may have legal recognition under applicable Indian law. 25. GRIEVANCE AND CUSTOMER SUPPORT For questions, complaints or concerns regarding our website, products or services, please contact us through the contact details displayed on our website. Business Name: Little Tales by Lopa Instagram: @littletales_bylopa Customer Support Email: [peinazkavarana.8043@gmail.com] Customer Support / Grievance Contact: [9974466622] Business Address: [Surat, Gujarat] India's e-commerce framework specifically addresses consumer grievance redressal and requires important consumer information to be made available to enable informed purchasing decisions. You should not publish this section until the bracketed details are filled in. 26. APPLICABLE LAW AND JURISDICTION These Terms shall be governed by the laws of India. Any dispute shall be subject to the jurisdiction of the courts having jurisdiction in accordance with applicable law. Nothing in this clause restricts a consumer's right to approach an appropriate consumer dispute-redressal forum or exercise any statutory right available under Indian law. 27. CHANGES TO THESE TERMS We may update these Terms from time to time to reflect changes in our business, website, products, legal requirements or operational practices. The revised Terms will be posted on this page with an updated "Last Updated" date. Your continued use of the website after the updated Terms become effective may constitute acceptance of the revised Terms, subject to applicable law. 28. SEVERABILITY If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary where legally permitted, and the remaining provisions shall continue in effect. 29. ENTIRE AGREEMENT These Terms, together with our applicable Privacy Policy, Shipping Policy, Returns/Refunds & Cancellation Policy and any product-specific terms or separately agreed written terms, constitute the agreement governing your use of our website and purchases from Little Tales by Lopa. Where mandatory provisions of applicable law provide greater protection or rights to consumers, those provisions shall prevail over any inconsistent provision of these Terms. The Consumer Protection (E-Commerce) Rules apply to goods sold through digital/electronic networks and cover e-commerce models including single-brand retailers; the official framework also emphasizes pre-purchase information and consumer grievance handling.