Privacy Policy

We collect your name and phone number only for order processing. Your data is never shared. Little Tales by Lopa ("we", "us", "our") respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, when it may be shared and the choices available to you when you use our website or purchase our products. This Policy is intended to operate in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023, applicable rules and regulations, and consumer-protection requirements applicable to e-commerce businesses. 1. INFORMATION WE MAY COLLECT Depending on how you interact with us, we may collect: Information you provide Name Mobile number Email address Billing and delivery address Order details Customisation details such as names, dates, colours or messages Information you provide when contacting customer support Reviews, photographs or testimonials you voluntarily submit Payment information Payments may be processed through third-party payment providers. We generally do not store complete debit-card, credit-card, UPI or other sensitive payment credentials on our own systems. Payment information may be processed by the relevant authorised payment provider under its own terms and privacy practices. Technical information When you use our website, certain technical information may be collected automatically, such as: IP address; browser and device information; pages visited; approximate usage information; cookies or similar technologies; and information required for website security and functionality. 2. WHY WE USE YOUR INFORMATION We may use your information to: process and fulfil orders; personalise products; arrange shipping and delivery; communicate with you regarding your order; provide customer support; process refunds, returns or replacements; respond to complaints and grievances; maintain business and transaction records; prevent fraud and misuse; improve our website and services; comply with legal and regulatory obligations; and send promotional communications where permitted and where you have provided the required consent or otherwise have a lawful basis for receiving them. We will not collect or use personal information for purposes unrelated to our legitimate business or legal requirements without appropriate notice or consent where required. 3. CUSTOMISED ORDERS If you order a personalised product, we may need to collect information such as a person's name, initials, date, message or other details required to create the product. Please do not provide sensitive personal information that is unnecessary for fulfilling your order. You are responsible for ensuring that you have appropriate permission to provide personal information relating to another person where you submit it to us for customisation or delivery. 4. COOKIES Our website may use cookies and similar technologies to: keep the website functioning; remember relevant preferences; understand website usage; improve website performance; and support security and analytics. Where consent is required for a particular type of cookie or tracking technology, we will seek consent in accordance with applicable law. You may be able to control cookies through your browser or device settings, although disabling certain cookies may affect website functionality. 5. SHARING OF INFORMATION We may share necessary information with trusted service providers where required to operate our business, including: payment processors; courier and logistics providers; website hosting and technology providers; customer-support or communication providers; professional advisers; and government, regulatory or law-enforcement authorities where legally required. We share only information reasonably necessary for the relevant purpose. We do not sell your personal information as a business asset. 6. MARKETING COMMUNICATIONS Where permitted by law, we may send information about new products, offers, launches or promotions through email, SMS, WhatsApp or other communication channels. You may opt out of promotional communications at any time through the available unsubscribe mechanism or by contacting us. Transactional communications relating to an existing order may continue even after you opt out of marketing communications. 7. REVIEWS, PHOTOGRAPHS AND TESTIMONIALS If you voluntarily send us photographs, reviews or testimonials, we may use them for customer-service or promotional purposes where permitted. We will not knowingly represent customer content as our own work. If you do not want your photograph, review or testimonial used for promotional purposes, please inform us. 8. DATA RETENTION We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including order fulfilment, customer support, accounting, taxation, legal compliance, dispute resolution and fraud prevention. When information is no longer reasonably required and there is no legal requirement to retain it, we may securely delete or anonymise it. 9. DATA SECURITY We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, loss or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure. 10. YOUR RIGHTS Subject to applicable law, you may have rights regarding your personal information, including rights to: obtain information about the processing of your personal data; request correction of inaccurate or incomplete information; request deletion where legally applicable; withdraw consent where processing is based on consent; raise a grievance regarding our handling of your personal data; and exercise other rights available under applicable data-protection law. Requests may be submitted using the contact details below. 11. CHILDREN'S INFORMATION Our website is not intentionally designed to collect personal information directly from children. If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can take appropriate action. 12. THIRD-PARTY WEBSITES Our website may contain links to third-party websites, social-media platforms or services. We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information. 13. CHANGES TO THIS POLICY We may update this Privacy Policy from time to time to reflect changes in our business, technology or applicable law. The latest version will be published on this page with the updated date. 14. CONTACT AND GRIEVANCE Little Tales by Lopa Email: [INSERT EMAIL] Phone/WhatsApp: [INSERT NUMBER] Data/Privacy Contact: [INSERT NAME OR DESIGNATED CONTACT] Business Address: [INSERT ADDRESS] Privacy or data-related complaints may be submitted using the above contact details. We will address applicable requests and grievances within the time required under applicable law.