Shipping Policy

Little Tales by Lopa creates handmade crochet and gifting products. Because many products are made or customised after an order is placed, production time may differ from standard ready-to-ship products. 1. ORDER PROCESSING: Orders are processed after successful payment confirmation. The estimated processing or production time might be stated on the relevant product page or communicated at the time of purchase. Customized and bulk orders may require additional production time. The delivery estimate begins from the date the order is ready for dispatch, unless otherwise stated. 2. HANDMADE PRODUCTION TIME: Our products are handmade and may require additional time for: crocheting; customisation; quality checking; packaging; and preparation for dispatch. The estimated production time is therefore different from the courier delivery time. We will make reasonable efforts to meet the stated timeline. 3. SHIPPING CHARGES: Applicable shipping charges will be displayed or communicated before you complete your purchase. Any minimum-order free-shipping offer will clearly state its applicable conditions. 4. DELIVERY: Orders are shipped through third-party courier or logistics providers. Delivery timelines are estimates and may vary depending on: destination; courier availability; weather; public holidays; local restrictions; peak-season volume; incorrect or incomplete address information; or circumstances beyond our reasonable control. A delay by a courier does not automatically mean that an order has been cancelled. We will reasonably assist with genuine delivery issues. 5. DELIVERY ADDRESS: Please carefully check your name, phone number, PIN code and complete delivery address before placing your order. If an order is returned because of an incorrect, incomplete or inaccessible address provided by the customer, no refund will be provided in this case and additional shipping charges may apply for re-dispatch, where permitted by applicable law. 6. FAILED DELIVERY: If a courier attempts delivery and is unable to deliver the package because the recipient is unavailable, unreachable or the address is incorrect, the courier may make further attempts or return the package to us according to its procedures. No refund will be provided in this case and customers should cooperate with reasonable courier calls or delivery attempts. 7. TRACKING: Where tracking is available, the tracking information will be shared with the customer through the available communication channel. Tracking information is generated by the courier and may occasionally take time to update. 8. DAMAGED OR TAMPERED PACKAGES: If your package appears damaged, opened or tampered with at delivery, please: photograph or record the package before opening it; retain the packaging; and contact us promptly with your order details and photographs. This helps us investigate the issue with the courier. This procedure does not limit any statutory consumer rights available under applicable law. 9. WRONG OR MISSING ITEM: If you receive an item that is materially different from what you ordered, or an item is missing from your package, contact us promptly. Please provide: order number; photographs of the received package and product clicked immediately during receiving; and a description of the issue. We will investigate and provide an appropriate remedy where the issue is attributable to us. 10. CUSTOMISED AND BULK ORDERS: Customized and bulk orders may require longer processing and delivery timelines. The expected timeline will be communicated before or at the time of order confirmation. For large event or corporate orders, a separate delivery schedule may be agreed in writing. 11. DELIVERY DELAYS BEYOND OUR CONTROL: We are not responsible for delays caused by events reasonably beyond our control, including natural disasters, extreme weather, transport disruption, strikes, government restrictions, courier disruptions or other force-majeure events. We will nevertheless make reasonable efforts to assist you. 12. INTERNATIONAL SHIPPING: International shipping, where offered, may be subject to additional shipping charges, customs duties, import taxes or other charges imposed by the destination country. Unless expressly stated otherwise, such charges are the customer's responsibility. 13. CONTACT: Little Tales by Lopa Email: [peinazkavarana.8043@gmail.com] Phone/WhatsApp: [9974466622] Business Address: [Swastik Park, Althan Road, Surat, Gujarat] For order-related shipping questions, please provide your order number when contacting us.