Return Policy

Our handmade and made-to-order products are generally non-returnable and non-refundable when correctly fulfilled. By placing an order, you agree to this policy. Little Tales by Lopa creates handmade and, in many cases, personalised crochet and gifting products. This Policy explains when an order may be cancelled, returned, replaced or refunded. Nothing in this Policy is intended to remove or restrict any consumer right or remedy that cannot legally be excluded under applicable Indian law. 1. CANCELLATION OF ORDERS Standard Products You may request cancellation of a standard product order before it enters the applicable production, packing or dispatch stage. Cancellation requests should be made as soon as possible. Once an order has entered production, packing or dispatch, cancellation may no longer be possible. Customised Products Because customised products are created specifically according to your instructions, cancellation may not be possible once production has begun. Where work has already commenced, any refund will be subject to applicable law and the reasonable costs already incurred for materials, labour or production. 2. CHANGE OF MIND Returns or refunds are not automatically available simply because a customer changes their mind, particularly where the product has been personalised or made specifically for the customer. However, this does not affect any statutory consumer remedy applicable to defective, damaged, materially misdescribed or otherwise non-conforming products. 3. HANDMADE VARIATIONS Minor differences in: colour; size; shape; stitch placement; texture; finishing; or appearance may occur because our products are handmade. Reasonable handmade variations are not considered defects when the product substantially matches its description and intended design. 4. DAMAGED, DEFECTIVE OR WRONG PRODUCTS If you receive a product that is: damaged in transit; defective; materially different from the product ordered; or missing an essential component, please contact us promptly. We may request photographs, videos, packaging details or other information reasonably necessary to investigate the issue. Depending on the circumstances, the appropriate remedy may include: replacement; repair; refund; or another remedy required or permitted under applicable law. 5. RETURN CONDITIONS Where a return is approved: the product should generally be unused and in reasonable condition; original packaging should be retained where reasonably possible; the product should not have been altered, washed or damaged by the customer; and the customer must follow the return instructions provided by us. The specific return procedure will be communicated when a return is approved. 6. CUSTOMISED PRODUCTS Customised or personalised products are generally not eligible for return or exchange merely because the customer changes their mind or no longer requires the product. This restriction does not apply where the product is defective, materially incorrect, damaged due to reasons attributable to us, or otherwise subject to a statutory remedy. If a customisation error is caused by incorrect information supplied or approved by the customer, we may not be responsible for producing a replacement, subject to applicable law. 7. REFUNDS Where a refund is approved, it will normally be processed using the original payment method or another lawful method agreed with the customer. The time taken for the refund to appear in the customer's account may depend on the payment provider or bank. Shipping charges may be refundable or non-refundable depending on the reason for the refund and applicable law. 8. REPLACEMENTS Where replacement is approved, we will communicate the expected replacement timeline. For handmade products, the replacement may require a new production period. If the exact material, colour or component is unavailable, we may discuss an appropriate alternative or refund, subject to applicable law. 9. EXCHANGES Exchanges are not automatically available for all products. Because many of our products are handmade or customised, an exchange may be offered only where specifically stated for the relevant product. No exchange restriction will override a statutory consumer right. 10. NON-RETURNABLE SITUATIONS Subject to applicable law, a return may generally not be accepted where the issue arises solely from: normal wear and tear; improper washing or cleaning; misuse or neglect; unauthorised modification; accidental damage after delivery; minor handmade variation; or a customer's change of mind regarding a customised product. 11. ORDER CANCELLATION BY LITTLE TALES BY LOPA We may cancel an order where reasonably necessary, including where: a product becomes unavailable; a material listing or pricing error occurs; payment cannot be verified; the order cannot reasonably be fulfilled; or circumstances require cancellation under applicable law. If we cancel an order after receiving payment, the applicable refund will be processed. 12. SALE AND PROMOTIONAL PRODUCTS Products purchased during promotional campaigns may have additional return or cancellation conditions, provided those conditions are clearly disclosed before purchase and do not unlawfully restrict statutory consumer rights. 13. HOW TO REQUEST A RETURN, REFUND OR CANCELLATION Please contact: Little Tales by Lopa Email: [INSERT EMAIL] Phone/WhatsApp: [INSERT NUMBER] Please include: your order number; name used for the order; reason for the request; and photographs or videos where relevant. We will review the request and communicate the next steps. 14. CONSUMER RIGHTS This Policy does not exclude or limit rights available to consumers under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, applicable amendments, or any other applicable law. Where a product is defective, materially misrepresented, or otherwise does not conform to the applicable legal requirements, the customer's statutory remedies remain unaffected. 15. CONTACT AND GRIEVANCE Little Tales by Lopa Email: [INSERT EMAIL] Phone/WhatsApp: [INSERT NUMBER] Grievance Contact: [INSERT NAME] Business Address: [INSERT ADDRESS] Complaints will be handled in accordance with applicable law and our grievance-redressal procedure. 1. Non-Returnable Orders Returns and refunds are generally unavailable for: 1. Change of mind or no longer needing the product. 2. Incorrect customer-provided details or selections. 3. Minor handmade variations in colour, shape, size, stitching or texture. 4. Screen or lighting-related colour differences. 5. Used, altered, washed, damaged or mishandled products. 6. Delivery delays outside our control. 7. Customised products once production begins. Please check all order, customisation, address and contact details before purchasing. 2. Replacement Eligibility A replacement may be considered if verification confirms that: 1. The wrong product was delivered. 2. The product materially differs from the order. 3. There is a significant manufacturing or workmanship defect. 4. The product was significantly damaged before or during delivery. Replacement is subject to inspection and approval and is not automatic. 3. Delivery-Time Evidence For damage, incorrect delivery or visible issues, customers must: 1. Take clear photos or continuous video at delivery. 2. Show the product and issue clearly. 3. Include the package, shipping label and outer packaging where possible. 4. Record the delivery handover with the delivery agent where reasonably possible. 5. Retain the original evidence and packaging. Without delivery-time evidence, a replacement may not be approved. 4. Reporting an Issue Contact us immediately at the number given below, with: 1. Order number and customer details. 2.Photos or video taken at delivery. 3. Product and packaging photos. 4. Shipping label. 5. Description of the issue. 6. Any additional information requested. Issues not reasonably discoverable at delivery should be reported as soon as discovered on WhatsApp at 919974466622 or peinazkavarana.8043@gmail.com 5. Inspection and Replacement We may review order details, customisation approvals, dispatch records, photographs, packaging, shipping information and other relevant evidence. Additional information may be requested. If approved, the original product may need to be returned/ shipped back to us by the customer and a replacement will be despatched by us with 3-5 business days. Replacement timelines may vary because products are handmade. 6. Refunds Refunds are not ordinarily provided for correctly fulfilled made-to-order or customised products. Where legally required or specifically approved, refunds will generally be issued to the original payment method and may be subject to payment-provider timelines and applicable charges. 7. Handmade Variations Minor variations in colour, shape, size, stitching, texture and placement are natural characteristics of handmade products and are not ordinarily defects, provided the product substantially matches the description and agreed specifications. 8. Customised Orders Customers are responsible for checking names, spellings, dates, colours, sizes, messages and other details provided or approved. We are not ordinarily responsible for customer-supplied errors. 9. Cancellations Once production has started, cancellation may not be possible for any products. 10. Delivery Delays and Damage After Delivery Delivery delays do not automatically qualify for a refund or return. Circumstantial delays or unforeseen reasons not in our control will not qualify for cancellation or returns and refunds. We are not responsible for damage caused after delivery by improper handling, storage, washing, use, alteration or failure to follow care instructions. If a package is returned due to an incorrect address, refusal, unavailability or failed delivery attempts attributable to the customer, re-dispatch charges may apply. 11. Fraudulent Claims 1. The wrong product was delivered. 2. The product materially differs from the order. 3. There is a significant manufacturing defect. 4. The product was significantly damaged before or during delivery. Approval is subject to inspection and is not automatic. 12. Delivery Evidence and Reporting For damage, incorrect delivery or visible issues, take clear photos or continuous video at delivery showing the product, issue, package, shipping label and outer packaging where possible. Record the handover with the delivery agent when reasonably possible and retain all evidence and packaging. Contact us immediately with: 1. Order number and customer details. 2. Photos or video. 3. Product, packaging and shipping-label photos. 4. A description of the issue. 5. Any requested information. Issues not discoverable at delivery should be reported as soon as discovered. Without reasonable evidence, a replacement may not be approved. Thank you for supporting our handmade products.